Bill, a retired police officer who served the Braintree community for 34 years, had a surprise visit from his family and friends during his stay at Encompass Health Braintree. This was not just an ordinary visit—being from a family of front line workers, they decided to arrive with the Ladder Two truck from the Braintree Fire Department. Bill’s nephew, Fire Lieutenant Fred Viola, climbed up the firetruck’s ladder to see his beloved uncle. Bill was overjoyed to have a close family visit all the way from his third floor window. We would like to give a big thank you to Bill’s family and the Braintree Fire and Police Departments for helping make this wonderful moment possible.