Transparency in Healthcare

We provide price transparency and patient billing information to all patients.

Phone Number: 904.596.5000
Contact us
11595 Burnt Mill Road
Jacksonville, FL 32256
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Visiting Hours

8:00 a.m. - 8:00 p.m.

Please view our full visitation policy here English | Spanish.

This hospital is accredited by The
Joint Commission

Florida Pricing Transparency

In compliance with state law, Section 395.301, F.S., Encompass Health Rehabilitation Hospital of Jacksonville makes available to all patients information regarding quality, price transparency and patient billing information. Below you will find links to the Florida Health Finder, which includes information regarding quality metrics and service bundle pricing information. You will also find information regarding the health insurers and health maintenance organizations (HMO) we contract with, as well as information regarding the physicians contracted to provide services within the hospital. Finally, you will find information regarding how to request estimates or itemized bills. Please see our financial assistance webpage to view policies regarding financial assistance, charity care and collections procedures.

Please contact the hospital direct at 904.596.5000 should you have any questions regarding this information.

Florida Health Finder

The Florida Agency for Health Care Administration makes available on its website health-related data and hospital quality metrics, including readmissions data, mortality rates, complications rates, infections rates, patient experience and other patient safety related data. Click here to visit the floridahealthfinder.gov.

Florida Health Price Finder

The Florida Agency for Health Care Administration provides information on payments made to facilities for defined service bundles. To view average payments for over 200 service bundles in Florida, click here to visit the pricing.floridahealthfinder.gov

Please note the following:

The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient
Patients have a right to request a personalized estimate from the hospital and can do so by calling 904.596.5000.

Requesting an Itemized Statement or Bill

Patients may request an itemized statement or bill. The itemized statement or bill will be provided within 7 business days after the request or the discharge date, whichever is later. The itemized bill will contain a description of the individual charges by date. Physician services may be billed separately; you should contact the physicians providing services to obtain an itemized statement or bill for services provided.

To request an itemized statement or bill, please call us at 904.596.5000 and ask to speak with the Controller.

Billing questions or disputes can be addressed with the hospital’s Controller by calling 904.596.5000. If you are not fully satisfied with the resolution to your questions or disputes, you may contact the Florida Agency for Health Care Administration directly at 888.419.3456 / 800.955.8771.

Contract Physicians

Encompass Health Rehabilitation Hospital of Jacksonville contracts with the physicians below to provide medical services within the hospital. These physicians may bill separately for their services. Please note that these physicians may or may not participate with the same health insurers or health maintenance organizations (HMOs) as Encompass Health Rehabilitation Hospital of Jacksonville. You should contact the health care practitioner who will provide services to you to determine which health insurers and HMOs the practitioner participates in as a network provider or preferred provider.

Additional physicians may be added and/or physicians may be presented under an alternate name that may be different from what is listed below. Please call us directly at 904.596.5000 and ask to speak with the Admissions Department, so that we can assist you with the most current and accurate information.

You may request from Encompass Health Rehabilitation Hospital of Jacksonville and other health care providers a personalized estimate of reasonably anticipated charges for the treatment of your specific condition.

Physician listing

Contract Health Plans

Our hospitals contracts with the health plans listed below. Patients are encouraged to contact their health plan directly for information regarding anticipated cost sharing responsibilities.

Additional plans may be added and/or plans may be presented under an alternate name that may be different from what is listed above. Please call us and ask to speak with the Admissions Department, so that we can assist you with the most current and accurate information.

Please note that services may be provided our hospital by the facility as well as other health care practitioners, who may or may not participate with the same health insurers or health maintenance organizations (HMOs) as us, and who may bill you separately. You should contact the health care practitioner who will provide services to you to determine which health insurers and HMOs the practitioner participate in as a network provider or preferred provider.

You may request from us and other health care providers a personalized estimate of reasonably anticipated charges for the treatment of your specific condition.